The conversation and the fix, one record.
Replies, internal notes, and the SLA clock live on the ticket. Convert it into a task, a project, or a deal without retyping the conversation.
Who owns what, and how fast it moves.
First-response and resolution times sit next to every ticket, with backlog grouped by owner. No BI tool required.
Everything Tickets does, out of the box.
No upsells, no add-ons, no hidden plan. Every Scrambl team gets the full tickets module.
Priority and SLA
Per-ticket SLAs and breach alerts. Sort, filter, and route exactly the way your team triages.
Threaded replies
Comments, mentions, attachments, plus a clear separation between internal notes and customer replies.
Convert anywhere
Promote a ticket into a task, a project, or a deal without losing context or the conversation.
Throughput dashboards
See first-response time, resolution time, and backlog by team or owner. No BI tool required.
“Tickets doesn’t live in a separate app. It lives next to your projects, tasks, and conversations, so context never gets lost in the handoff.”
The rest of Scrambl.
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