Knowledge and capture as a by-product of the work.

Where does a process live once it stops living in someone’s head?

Right now it is spread across Slack threads, someone’s Drive, a Notion nobody opens, and two people’s heads. Scrambl gives it one place instead of five half-places: articles with templates, categories and review dates, kept on the same records as the projects, clients and requests they describe. When a process is written down next to the work it governs, finding it stops being a scavenger hunt.

How does the knowledge base stay current?

Knowledge bases go stale because writing them is a separate job. Most tools answer with verification workflows: someone reviews, someone approves, someone remembers. That is a process laid on top of a process. Scrambl answers it structurally instead. Capture re-records the procedure as somebody actually runs it, and unresolved requests tell you which article failed. The documentation is a by-product of the work rather than a chore beside it.

Across the workspace

Finished work becomes documentation.

A meeting recording, a browser capture of a process, or a note all carry their provenance forward, so you can always see where a task or an article came from. Action items pulled out of a note keep the link back to the sentence that produced them. The same article then feeds the assistant, the client portal, and the public help center, from one source rather than three copies.

How do people find answers once they are written down?

Your articles, notes and recordings are indexed so Benny can cite the paragraph an answer came from, scoped to what the person asking is allowed to see. The result is one answer with a citation rather than a search results page, and the citation means a wrong answer can be traced to the article that produced it and fixed at the source.

Why would the team actually contribute?

The reason nobody writes documentation is that writing it is the job. Capture makes contribution a side effect of doing the work rather than a separate task somebody has to be nagged into. Meeting recordings become notes and action items. Notes extract into tasks with the link back to the sentence that produced them. Structure arrives without data entry, which is why it is still happening in month six.

What happens to a meeting after it ends?

The recording becomes a transcript, the transcript becomes a summary, and the commitments in it become action items you can push into tasks, each keeping its link back to the moment it was said. All of it files against the account or project the meeting concerned. The meeting about the meeting is canceled.

Who can see what, and what does the AI do with it?

• Answers follow permission settings. Benny is scoped to what you are allowed to see.

• Retrieval is over your workspace, not the open internet.

• Three independent gates on every surface: permissions, feature flags and plan entitlement.

• Publish deliberately. Internal, per client portal, or public help center are three separate decisions.

Can we bring what we already wrote?

Yes. Bulk import with validation, a full run history, and a recovery path when a file was wrong.

Is this an internal knowledge base or a public help center?

Both, from one source. An internal article restricts. A published article publishes. The knowledge base holds how your company works. The public help center holds the articles you chose to publish, on their own slug, for customers who should not need a login. The client portal holds the ones that apply to that specific account. One article, three deliberate audiences, zero copies to keep in sync.